(24x7 Proactive, Corrective, Post Sales Tech Support)
Keep your IT infrastructure in good health always with our comprehensive technical support services
- Software Tech Support
- Software Maintenance Service
- During Warranty & Post Warranty Support
- Performance Boosting Onsite or Remote Services
- Software Modernization
Aannya offers proactive, corrective and post sales technical support to help clients keep their IT infrastructure/system at peak performance. We make available 24x7 technical support to our clients for self-supplied hardware and software ensuring that their software applications and communication tools remain in good health.
Our multi-channel support services include onsite analysis through personal visit and offsite diagnosis through email, voice and chat. We offer a wide range of technical support services meeting all specific needs of our customers and assist them in
- Fault finding or troubleshooting
- Software configuration service
- Hardware installation and implementation
- Detecting the reasons for system crashing
- Functional usage support services
- Migration of existing software app to a more sophisticated and advanced platform
- Annual maintenance service
- Warranty and post warranty support
- Network problem detection and correction
- Asterisk maintenance and support
How We Go About It?
- After UAT (User Adaptability Testing), we provide 1-2 weeks site hand over. Although remote support is provided after this period but our customers can also choose to avail dedicated support for out-and-out and end-to-end service.
- Once a problem is reported to us, we determine the default type and quickly take action to rectify it. We offer three-layer technical support services depending upon the severity of the problem. Immediate support is offered in case of service loss; same day support is available for major problems and the issues that do not have a critical impact on your business can take little longer.
- Depending upon the complexity of the problem, we provide you with the maximum resolution time. However, we try to rectify the problem as soon as possible. We can even co-ordinate 3rd party items support from ITSP/ISP/Telco providers.
- Complete support is offered via chat, IM, chat and phone calls. The problem is resolved within the stipulated time period and a detailed document is then submitted to you mentioning the problem and what all has been done to resolve the problem.
We understand that different organizations have different requirements depending upon the size and complexity of their IT system. Therefore, we ensure to offer customized solutions to our clients addressing all their specific needs.
Aannya specializes in managing, upgrading and supporting your communication systems. We also offer emergency support services on special requests. No matter when you require troubleshooting and problem resolution services, we’ll be right there to support you onsite or offsite.