IVR(Integrated Voice Response)
Automate telephonic interactions; allow customers to retrieve information at just a phone call; enhance customer service and reduce cost with an IVR system
No matter whether you’re providing support services, running a hot line, offering consultancy or providing utility services, you require an Integrated system that can provide your customers with a rewarding first-contact experience.
Our Integrated Voice Response (IVR) solution helps you efficiently handle call traffic across various locations.
Simple yet sophisticated, it is reliable and assures real time supervision and monitoring of inbound and outbound calls. Additionally, it is compatible with all types of migrations and upgrades making it an ideal choice for customer helpdesks, technical support and telemarketing and consultancy services.
- Multi-language support
- Quick call transfer
- Huge selection of menus
- Text and speech
- Matrix based routing
- Self-service functionalities
- Real time supervision and reporting
- Automation of business operations (complaint registration, order status, flight timings, balance inquiry, ticket confirmation, etc.)
- Reduced waiting time
- Effective management of incoming calls
- Proven Reliability
- Low initial investment
Aannya’s IVR solutions are an ideal choice for companies operating in
- Tour and travel industry
- Entertainment industry
- Public information
- Consumer durables
- Technical support
- Automobile workstations
- Telecom service providers
Our IVR solutions give your customers complete freedom to avail information right from their homes by using their telephonic devices. The technology not only makes communication/interaction more effective but also reduces the cost up to 50 percent.
IVR System Development Process at Aannya
- We get into contact with you to gain an understanding about your business as soon as we receive a request or an inquiry from you.
- A team of technical, marketing and management experts involves in one-to-one discussion with you to understand your short and long term business goals.
- We prepare an initial draft of the solution architecture, design and processes along with cost and time estimates.
- After making revisions, our team prepares a blueprint of the entire process explaining each and every procedure.
- On your acceptance, we begin with the development process under controlled supervision.
- Aannya makes use of most advanced manual and automatic testing processes to ensure that the application developed contains no error.
- We assist you in installing it and also provide post installation training and support.